Terms & Conditions
Gift Cards


“Redemption Code” means the redemption code printed on the back of the Gift Card;

“The Blues Train” means The Blues Train Pty Ltd ABN 58 111 744 300 of PO Box 111, Point Lonsdale Victoria 3225;

“Gift Card” means the Gift Card that you have purchased or received.

“Remaining Card Value” means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card in accordance with these Terms of Use;

A reference to “we” or “us” is a reference to The Blues Train Pty Ltd;

A reference to “you” or “your” is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms of Use, or who authorises another person to do something with or to the Gift Card on their behalf.


This document contains the full set of terms of use governing your use of the Gift Card.

We recommend that you read this document carefully before using the Gift Card. If you have any questions or would like more information about your Gift Card, please call 1300 885 993.

Accepting the Gift Card and agreeing to these Terms of Use

By purchasing, redeeming or attempting to redeem a Gift Card, you:

  • Accept and agree to be bound by these Terms of Use; and acknowledge that you have read and understood our Event Terms & Conditions and Ticketing Terms & Conditions).

Gift Card Exclusions

General exclusions

  • Online purchases that do not accept gift card redemption as a method of payment, including but not limited to merchandise.
  • Gift cards cannot be used to purchase gift cards.
  • Gift cards cannot be used at the event, or for any items at the event bar

Transactions made with the Gift Card

How and where you can use the Gift Card

Your Gift Card may only be used online via thebluestrain.com.au or over the phone on 1300 885 993.

How to load the Gift Card 

Gift Cards are purchased pre-loaded and activated.

Purchases with your Gift Card

Select applicable goods via the show dates page and enter the Redemption Code on the shopping cart screen. The transaction will be completed when the balance of the order has reduced by the value on your Gift Card. No change will be given: any remaining balance on the card can only be used in whole or part against future purchases.

You agree that we can reduce the Remaining Card Value by the value of all purchases of goods and services that are authorised by you.

Transactions are authorised by you by:

  • giving us the details of the Gift Card and authorising the transaction.
  • you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
  • you are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.

Purchases exceeding the Gift Card value

Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

No cash advances

You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Gift Cards

Your Gift Card will be valid for use for 3 years from the date of issue (or as otherwise extended by us), unless it is a Venue Resolution or Donation Gift Card, in which case the clause below applies. Any balance that remains on a Gift Card will not be available for use after the card’s expiry date.
To check the expiry date of your Gift Card, see the rear of the card or call 1300 885 993.

Validity and expiry of Venue Resolution or Donation Gift Cards

Your Venue Resolution Gift Card will be valid for use for 3 months from the date of issue (or as otherwise extended by us). Any balance that remains on a Venue Resolution Gift Card will not be available for use after the card’s expiry date.

To check the expiry date of your Venue Resolution or Donation Gift Card, see the rear of the card or call 1300 885 993.

Re-issue of faulty or damaged Gift Cards

Re-issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of The Blues Train, its agents or contractors.

Destruction of Gift Card with no value

Once the Remaining Card Value is completely used, destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.
Lost or stolen Gift Cards

Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
Checking your Gift Card balance and transaction history

You can check your card balance, expiry date and transaction history at any time by completing the online Contact Us form or calling 1300 885 993. For balance enquiries by phone or online, you will be required to advise your Redemption Code prior to getting access to the card information.
Can I exchange my Gift Card?

You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount. This includes Venue Resolution Cards.
Can I cancel my Gift Card?

No, you cannot cancel your Gift Card.
Exchanging items purchased with a Gift Card.

Goods that are purchased solely, or in part with a Gift Card may not be exchanged or refunded unless to the extent required by law.

Your Gift Card, your responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

Changes to Terms of Use

We reserve the right to change any of the terms contained in these Terms of Use at any time where the change is required:

  • To add or remove where the Gift Card may be redeemed;
  • To add or remove goods or services which may be purchased with the Gift Card;
  • For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
  • To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
  • Where we, acting reasonably, consider that it will not be to your detriment.
  • Changes to these Terms of Use will be available at www.thebluestrain.com.au or by contacting 1300 304 990.

Privacy and confidentiality

Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Cards. If you do not have a copy and are unable to access the notice online (at www.thebluestrain.com.au), please call 1300 885 993 for a copy.

It is important that you carefully read and understand the Privacy Policy.

Errors and complaints

Gift Cards

If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 885 993.

Goods or services

Any complaints about goods or services purchased with a Gift Card must be resolved directly with us.

Force majeure

To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

Applicable law

These Terms of Use are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry).

Last Updated: 31st October 2019