“Redemption Code” means the redemption code printed on the back of the Gift Card;
“The Blues Train” means The Blues Train Pty Ltd ABN 58 111 744 300 of PO Box 111, Point Lonsdale Victoria 3225;
“Gift Card” means the Gift Card that you have purchased or received.
A reference to “we” or “us” is a reference to The Blues Train Pty Ltd;
We recommend that you read this document carefully before using the Gift Card. If you have any questions or would like more information about your Gift Card, please call 1300 885 993.
By purchasing, redeeming or attempting to redeem a Gift Card, you:
Gift Card Exclusions
- Online purchases that do not accept gift card redemption as a method of payment, including but not limited to merchandise.
- Gift cards cannot be used to purchase gift cards.
- Gift cards cannot be used at the event, or for any items at the event bar
Transactions made with the Gift Card
How and where you can use the Gift Card
Your Gift Card may only be used online via thebluestrain.com.au or over the phone on 1300 885 993.
How to load the Gift Card
Gift Cards are purchased pre-loaded and activated.
Purchases with your Gift Card
Select applicable goods via the show dates page and enter the Redemption Code on the shopping cart screen. The transaction will be completed when the balance of the order has reduced by the value on your Gift Card. No change will be given: any remaining balance on the card can only be used in whole or part against future purchases.
You agree that we can reduce the Remaining Card Value by the value of all purchases of goods and services that are authorised by you.
Transactions are authorised by you by:
- giving us the details of the Gift Card and authorising the transaction.
- you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
- you are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.
Purchases exceeding the Gift Card value
Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.
No cash advances
You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
Validity and expiry of Gift Cards
Your Gift Card will be valid for use for 12 months from the date of issue (or as otherwise extended by us), unless it is a Venue Resolution Gift Card, in which case the clause below applies. Any balance that remains on a Gift Card will not be available for use after the card’s expiry date.
To check the expiry date of your Gift Card, see the rear of the card or call 1300 885 993.
Validity and expiry of the Venue Resolution Gift Card
Your Venue Resolution Gift Card will be valid for use for 4 months from the date of issue (or as otherwise extended by us). Any balance that remains on a Venue Resolution Gift Card will not be available for use after the card’s expiry date.
To check the expiry date of your Venue Resolution Gift Card, see the rear of the card or call 1300 885 993.
Re-issue of faulty or damaged Gift Cards
Re-issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of The Blues Train, its agents or contractors.
Destruction of Gift Card with no value
Once the Remaining Card Value is completely used, destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.
Lost or stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
Checking your Gift Card balance and transaction history
You can check your card balance, expiry date and transaction history at any time by completing the online Contact Us form or calling 1300 885 993. For balance enquiries by phone or online, you will be required to advise your Redemption Code prior to getting access to the card information.
Can I exchange my Gift Card?
You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount. This includes Venue Resolution Cards.
Can I cancel my Gift Card?
No, you cannot cancel your Gift Card.
Exchanging items purchased with a Gift Card.
Goods that are purchased solely, or in part with a Gift Card may not be exchanged or refunded unless to the extent required by law.
Your Gift Card, your responsibility
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.
- To add or remove where the Gift Card may be redeemed;
- To add or remove goods or services which may be purchased with the Gift Card;
- For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
- To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
- Where we, acting reasonably, consider that it will not be to your detriment.
Privacy and confidentiality
Errors and complaints
If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 885 993.
Goods or services
Any complaints about goods or services purchased with a Gift Card must be resolved directly with us.
Last Updated: 10th October 2017