Ticketed Info

The Blues Train – COVID-Safety & Cleaning Plan

WHAT TO EXPECT ONSITE

We have implemented a range of health, hygiene and physical distancing measures, in line with government guidelines for a Tier 3 Event under the Public Events Framework. These measures include, but are not limited to:

• Hand sanitiser is available at hygiene stations on station platforms and in train carriages
• Signage throughout venue spaces to promote physical distancing and personal hygiene
• Increased cleaning of all facilities.
• Disinfection of train seating and touch points at each train stop
• Increased cleaning at station platforms and of all handrails
• Increased cleaning of bathrooms
• Sneeze guards at catering station and bar point of sale
• Perspex screens surrounding performers
• Decreased capacities in train carriages.
• Staggered audience entry and exit to and from event and at each train stop
• Physical distancing markers at queuing areas such as Food and Beverage service areas
• Staff monitoring traffic flow and distancing
• QR scanning
• Cashless transactions
• Mandatory mask wearing unless eating or drinking may be required in accordance with guidelines at time of travel

Coronavirus (COVID-19) TICKET EXCHANGES AND REFUNDS

When am I entitled to a refund or exchange?

The Blues Train’s Exchange and Refund Policy has been temporarily varied to encourage anyone showing symptoms of COVID-19 or who has had possible contact with a COVID-19 case to cancel their attendance for the safety of all other patrons and staff.

If you have COVID-19 symptoms on the day of the event or have been directed by public health authorities to quarantine or self-isolate, please call the office on 1300 885 993 before the event date.

If you have been refused entry to the venue on the day of the event because you have a temperature or symptoms of COVID-19, refunds or exchanges will be available up until the commencement of the event subject to provision of sufficient evidentiary support of covid concern.

Absolutely no refunds or exchanges will be available after the event has started.

A full travel credit will be offered for any tickets to cancelled or rescheduled events.

When am I NOT entitled to a refund or exchange?

If you are ejected from the event due to failure to follow the authorised COVID-19 safe protocols and direction of Venue staff at the event.

After the event has started.

These changes to our Exchange & Refund Policy will remain in place until 31 December 2021. The policy will be reviewed at this time and may be either extended for an additional period or may revert to our previous policy of no refunds/no exchanges unless recommended by the Live Performance Australia Ticketing Code of Practice or at Promoter discretion. Please check back for the conditions that apply to your event closer to the time.

Please read these Terms and Conditions carefully before purchasing a ticket.

By purchasing a ticket from The Blues Train, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to both the original purchaser and any subsequent ticket holders and relate to both the sale of tickets and attendance at events.

Be Prepared – you won’t be cold in the carriages, but you may need a jacket when you exit the train during the breaks. Throughout the winter months, you will be seated in your starting carriage upon arrival and cafe style heaters are placed along the Queenscliff platform to keep the chill at bay whilst receive your meal, visit the bar and depart the show.

Check the weather forecast and bring a waterproof jacket or umbrella. Please note that there is limited cover at Drysdale and almost none at Suma Park, so if its a rainy evening, waterproof jackets are a good idea. Keep in mind that you will be out until almost midnight, so it will be much colder when you are going home than when you leave the house. Also keep in mind that during the stops (three times during the evening, when you change carriages, refill at the bar, have a smoke and use the toilets) you will be outdoors for about 15 minutes while our security staff check and clean carriages. Even on the coldest night, the carriages get quite warm and on the hottest night, the carriages can be very hot, as they are not air-conditioned. Layers are a good idea!

Post your details on our Ticket Classifieds

Should you have 5+ tickets to sell, please contact our office on 1300 885 993 or contact us

Remember you can sell your tickets for any amount not exceeding the face value.

Follow this link to read our Terms and Conditions.

The tickets indicate the carriage in which you will begin the journey.

Everyone swaps carriages at the stops. The carriage orders are as follows:

• Start Carriage A – B, C end in Carriage D
• Start Carriage B – C, D end in Carriage A
• Start Carriage C – D, A end in Carriage B
• Start Carriage D – A, B end in Carriage C

The tickets indicate the carriage in which you will begin the journey and your subsequent carriage order.

This does not mean you can’t choose the carriage you want to be in as your start carriage as long as there are seats available in that section, i.e. you can start in Carriage D and work your way back from there.

It is still essential, as with any event, to purchase all tickets in one transaction under one surname. However, as the individual seats in the carriage are not numbered, you can purchase extra tickets if they are available in your chosen start carriage – as long as you make sure that whoever books the extra tickets books them in the same carriage as your tickets.

The carriage orders are as follows:

• Start Carriage A – B, C end in Carriage D
• Start Carriage B – C, D end in Carriage A
• Start Carriage C – D, A end in Carriage B
• Start Carriage D – A, B end in Carriage C

Please note tickets are General Admission. It is important to book tickets under one surname in one transaction, otherwise you may be allocated separate carriages. So, remember, if you want to be together, book tickets in one hit!

At the halfway point of the journey, the Bellarine Railway volunteers open the kiosk, where you can purchase tea and coffee, ice creams, souvenirs etc. The Blues Train arrives at the halfway point at approximately 9.30 pm and departs at 10.00 pm. Please note that these snacks are not included in your Blues Train ticket price, but any profits raised from their sales go to the Bellarine Railway.

You can wear whatever you like on the Blues Train (almost)!

Dress for a celebration, or just wear your favourite old jeans.

It is important to note:

• Stilettos are not recommended
• No workwear (hi-vis, boots, drill pants etc)
• No thongs, sandals, singlets or board shorts
• No Club colours (at any time)
• No sportswear
• No football jumpers

Keep in mind that you will be out until almost midnight, so it will be much colder when you are going home than when you leave the house. Also keep in mind that during the stops (three times during the evening, when you change carriages, refill at the bar, have a smoke and use the toilets) you will be outdoors for about 15 minutes while our security staff check and clean carriages.

Even on the coldest night, the carriages get quite warm and on the hottest night, the carriages can be very hot, as they are not air-conditioned. Layers are a good idea! Please note that there is limited cover at Drysdale platform and almost none at Suma Park platform, so if it’s a rainy evening, waterproof jackets are a good idea.